Same day shipping guaranteed on Mon, Thu and Fri if you order before 16:00
Common queries answered

Frequently asked Questions

During checkout, shipping time will be shown based on your chosen shipping method.

You can change your shipping address during checkout, or from the user area. If you’ve already paid an order with the wrong shipping address please contact us as soon as possible, and if the order hasn’t shipped yet we will change the address for shipping.

You will receive a tracking number as soon as the item(s) you ordered have been shipped.

Contact us at [email protected] or using the form on the right side of this FAQ. We will be happy to assist you!

Please contact us as soon as possible, we won’t be able to change the shipping address if the item has already been shipped.

We currently ship to Europe and North America only. If your country is not in either of these continents please contact us, and we might be able to make you a custom offer for shipping.

Generally, we will try to fit as many items as possible in one package, while still making sure it’s packaged safely and correctly.

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Our Address (Post only):

Starado Sagl
Via Murón 20
6780 Airolo
Switzerland

Fast Customer Support

You will receive a response within 48 hours during business days.

Easy 14 days returns

14 days money back guarantee if items are returned in original sealed packaging undamaged.

Fast EU/EEA Shipping

We offer fast shipping in Europe and EEA via Swiss Post.

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