Common queries answered
Frequently asked Questions
During checkout, shipping time will be shown based on your chosen shipping method.
Please check out GTC and Return Policy.
You can change your shipping address during checkout, or from the user area. If you’ve already paid an order with the wrong shipping address please contact us as soon as possible, and if the order hasn’t shipped yet we will change the address for shipping.
You will receive a tracking number as soon as the item(s) you ordered have been shipped.
Contact us at [email protected] or using the form on the right side of this FAQ. We will be happy to assist you!
Please contact us as soon as possible, we won’t be able to change the shipping address if the item has already been shipped.
We currently ship to Europe and North America only. If your country is not in either of these continents please contact us, and we might be able to make you a custom offer for shipping.
Generally, we will try to fit as many items as possible in one package, while still making sure it’s packaged safely and correctly.
Still need help?
Get in touch with us
Our Address (Post only):
Starado Sagl
Via Murón 20
6780 Airolo
Switzerland